Last updated: 31 July 2026

HG Stays is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us about our services.

Who We Are

HG Stays provides professional short-let management services across the North West.. If you have any questions about this Privacy Policy, please contact us:

Email: info@hgstays.co.uk

What Information We Collect

When you use our website or contact us, we may collect:

• Your name

• Email address

• Telephone number

• Property address or location

• Information about your property and enquiry

• Any information you choose to provide through our contact form

• Technical information about how you use our website, such as your IP address, browser type and pages visited (where analytics are enabled)

How We Use Your Information

We use your information to:

• Respond to your enquiries

• Arrange consultations

• Provide information about our services

• Deliver our short-let management services

• Improve our website and customer experience

• Comply with legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so, including where it is necessary to respond to your enquiry, fulfil a contract, comply with legal obligations or pursue our legitimate business interests.

Contact Forms

When you complete a contact form on our website, we use the information you provide solely to respond to your enquiry and discuss our services. We will never sell your personal information to third parties.

Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and understand how visitors use our website. Where required, you will be asked for your consent before non-essential cookies are placed on your device. You can also manage or disable cookies through your browser settings.

Third-Party Services

Our website may include links to third-party websites and services, including Airbnb and Google Maps. If you choose to visit these websites, their own privacy policies and terms will apply. HG Stays is not responsible for the content or privacy practices of third-party websites.

Sharing Your Information

We only share personal information where necessary to operate our business or where required by law. This may include trusted service providers, professional advisers or regulatory authorities where appropriate. We never sell your personal information.

Data Security

We take appropriate measures to protect your personal information against unauthorised access, alteration, disclosure or loss.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information where appropriate

• Object to certain processing

• Request restriction of processing

• Request a copy of your data in certain circumstances

• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

HG Stays
Email: info@hgstays.co.uk

If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).